Xerox Holdings Corporation has expanded its software portfolio with the acquisition of CareAR, an augmented reality support platform company that provides real-time access to expertise for customers, employees, and field workers.
With CareAR software, remote agents and experts can virtually see the situation and visually guide a solution using a suite of augmented reality tools via desktop, mobile, and smart glass devices, as if they were in-person.
Steve Bandrowczak, president and chief operations officer, Xerox said, “our software solutions address some of the biggest needs for customers – content management, digital transformation and personalised communications. And now we’ve added enterprise augmented reality. By combining DocuShare, XMPie and CareAR, we have a Software business that can together and apart supports a wide range of clients’ needs.”
CareAR’s platform integrates with workflow leader ServiceNow, ensuring an end-to-end approach to work orders, cases and incidents for full visibility and better troubleshooting.
Michael Ramsey, Vice President of Customer Workflow Product Management at ServiceNow said, “CareAR’s augmented reality software, which is integrated and certified with ServiceNow, helps customers remotely view and solve service issues. Xerox’s acquisition of this technology can help drive further opportunities to modernize field service, customer support and IT services leveraging the power of the Now Platform and CareAR.”
ServiceNow is collaborating with Deloitte to integrate the CareAR platform for ServiceNow into the operations service systems and support workflows for joint clients.
Asish Ramchandran, Principal, Deloitte Consulting LLP added, “Xerox’s CareAR augmented reality platform provides us with an ability to extend our market-leading, industry-focused ServiceNow offerings. CareAR represents the next mile in the digital transformation journey of organisations and together we have the ability to deliver next-generation solutions that drive greater outcomes and value for our collective clients.”
CareAR is the latest addition to a series of solutions Xerox has launched to provide digital transformation tools to customers. These include automation and centralisation solutions like DocuShare, a content management platform providing robust tools to automate processes and support cloud-enabled digital transformation; and XMPie, a flexible technology that allows customisation and personalization of assets across customer touchpoints, both online and offline, for full marketing campaign integration.