Two clients of the EVO group of companies’ e-commerce team have both won Trusted Service Awards, from feedback engine Feefo. Online office goods reseller, Find My Supplies and retailer, Post Office Shop, the Post Office’s UK e-commerce outlet, were both honoured.
Eligible businesses were Feefo clients who collected at least 50 customer reviews last year. Find My Supplies won a Gold award, which meant it achieved a Feefo service rating of at least 4.5, while Post Office Shop received a Trusted Service award, for companies scoring between 4.0 and 4.4.
Both the winners’ websites are operated by the e-commerce team at EVO.
Darren Mack, EVO head of e-commerce said, “we’re delighted to have played a vital part in securing these awards. Recognition in this unique scheme is a real badge of honour, as it means you’ve been singled-out from a field of over 4,000 businesses, based on feedback from genuine customers, all specifically matched to verified interactions, to avoid fake reviews. The awards are therefore recognised symbols of trust, helping customers to click with confidence.”
Find My Supplies, which has premises in Sheffield and Wakefield, supplies HP business goods, including printer consumables, its service embracing free next day delivery and a helpdesk. The organisation’s customers range from home users to large businesses.
Post Office Shop sells a wide variety of items, ranging from envelopes and tapes, through stationery and office supplies, to commemorative stamps and coins. EVO worked with Post Office to create and launch its online shop in 2012 and has continued to manage and fulfil the site since, developing this with its client into a multi-million-pound operation, serving consumers and businesses.
Kath Samuels, HP Supplies’ Online Business Development Manager said, “we see this as very much a joint award for EVO and ourselves. The organisation’s e-commerce team launched the site in 2007, achieving HP gold partner status in 2010 and becoming a platinum partner for HP in 2017. We’re constantly impressed at the way they action and resolve queries from our customers very quickly and deliver high levels of professionalism in all aspects of their service for us.”
Keith Maple, Head of Mail and Retail Propositions, Post Office added, “we have worked with the Evo team for some time now and come such a long way from when we launched the site. The continuing effectiveness of our partnership is indicated by the facts that we recorded business growth of over 20 per cent last year and more than 250,000 orders have now been processed and despatched on our behalf.”
