PAE Business, a distributor of ECI’s ‘Print Audit’ products, has expanded its portfolio to include all of ECI’s device management solutions as part of its managed print service offering.
The solutions are available to PAE customers, along with their existing MPS tools, making PAE a single provider for a dealers MPS journey.
ECI’s device management solutions identify and extract data from printers, copiers and multifunction devices - collecting vital device information which can be synchronised with the dealers’ ERP system in real-time. This enables dealers to automate toner replenishment, remove the potential of human error through meter entry and ensure customers can track behaviour.
The solutions also help dealers with upkeep and maintenance issues impacting devices and the end-user. Proactive, data-driven service increases device uptime, reduces stock, improves first call resolution rates and ensures a great end-user experience.
Phil Madders, Managing Director at PAE Business said, “PAE is delighted to extend the relationship we have with ECI. It is a very exciting development for us and means our solutions portfolio has expanded to include the three most widely used printer fleet device management tools in the world.
“Add to that the other products in the portfolio, and the strength and resources of a major global corporation, and it's easy to understand why we are so excited about the opportunities this creates along with the greater choice of solutions for our customers.”
Laryssa Alexander, President, Field Service division, ECI Software Solutions added, “PAE is a great partner that we have worked with for a number of years. It was a natural fit to provide a broader range of offerings to their portfolio so they can continue to ensure the best end-user experience for customers.”