OT Group has added to its management suite two brand-new roles. Paulene Samuels joins the team as Head of Digital Solutions and Emma Foster has been named as the newly appointed Business Solutions Manager.
Armed with 32 years of industry knowledge, Paulene helped with the consolidation of Office Depot Europe’s e-commerce team before moving to OT Group.
She said, “my role will be to define the digital roadmap for OT Group. I’m here to encourage collaboration between departments while being the voice of the customer – understanding their ever-evolving needs and how that translates into development and innovation for our digital solutions.
“While I am new to OT Group, there are some familiarities within the unfamiliar, and I’m looking forward to working alongside everyone within the business to drive our offering forward – delivering solutions that are effective, efficient, and enjoyable to use.”
Emma Foster will spearhead the charge to take OT Group’s online product range to its three million SKU ambition as part of its place on Crown Commercial Service’s tail spend framework.
Based in OT Group’s Ashton-under-Lyne head office, Emma has previously worked with companies, suppliers, and exports worldwide, and brings 20 years of process and project management experience.
She added, “the beauty of this role is no one held it before me – so I have a completely clean slate to build a strategy based on the business needs. It’s an exciting time to join the group – with lots of change on the horizon, and it’s good to be a part of the evolution of OT Group.
“I’m originally from a technology background, so I’m keen to explore other service opportunities for OT Group, to improve customer experience and retention while driving the wider business vision. There is a great opportunity within the organisation at present, with lots of change, upheaval, and process updates – I’m thrilled to have a role in the next chapter.”