Avaya has announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s preferred device. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces.
Realising the power of OneCloud CPaaS, Avaya Spaces connects workstream collaboration capabilities with existing enterprise telephony calling functions to form a unified, integrated, all-in-one solution, with zero disruption to the business. Users tap into unlimited abilities to integrate with business apps and tools they already have, enhancing employee experiences to create great customer experiences.
Anthony Bartolo, EVP and Chief Product Officer, Avaya said, “We designed Avaya Spaces to be an immersive collaboration platform that supports the composable enterprise, enabling organisations to move at the speed of their customers and employees. Businesses are adapting and scaling faster to meet the needs of the experience economy by shifting from monolithic software to more agile, service-based applications, and Avaya Spaces uniquely enables this leap forward. Avaya Spaces users also benefit from some of the most advanced, cloud-based AI as well as a client-less architecture for an exceptional and easy-to-use experience.”
To empower personalised skills improvement at scale, Toolwire, a designer of AI-powered learning experience platforms, taps into the capabilities of Avaya Spaces.
John Valencia, President & CEO, Toolwire said, “the past year has demonstrated the need for better remote learning solutions, and Toolwire is creating new and more powerful tools for our customers – thanks to Avaya. With its CPaaS architecture, Avaya Spaces is a tremendous collaboration platform for us to build upon, enabling us to provide universities and companies of any size with the collaboration capabilities they require to create breakthrough experiences and achieve their desired level of digital transformation – one learner at a time.”
Launched in 2020, Avaya Spaces was recently recognised as a Strong Performer in the Frost & Sullivan Frost Radar for Cloud Meetings and Team Collaboration Services 2020 report.
Alaa Sayed, Industry Director ICT, Frost & Sullivan added, “in the past year Avaya Spaces has seen rapid growth in users and in new capabilities, delivering a modern and engaging user experience, high video quality, extensive security measures, and a large ecosystem of partners extending cloud and AI capabilities. Spaces provides more than video conferencing, with an array of always-on features including persistent messaging, file and content sharing, virtual personal meeting rooms, task management, and more.”