Maintel appoints one of the first ESG Director roles in the UK

Cloud and managed services company, Maintel, has announced the appointment of Joanne Ballard as the ESG Strategy and Compliance Director for Maintel Group.  

Joanne Ballard's role will span a wide range of areas including environmental, health and safety, CSR, information security, internal governance, and business continuity. This is a brand-new role within the Executive Team at Maintel and the company is one of the first businesses of its size to create such a position.  

With more than 30 years in the telecommunications industry, Joanne has experience leading customer-focused teams. She has skills in customer experience, service delivery, introducing Net Promoter scoring, improving CSAT, and implementing internal governance structures. As a member of the Maintel team since 2008, Ballard has an in-depth knowledge of Maintel and the wider ESG and internal governance functions making her the ideal lead to take drive sustainability initiatives across the business. 

Ioan MacRae, CEO for Maintel said, "environmental, Social and Governance (ESG) is a key strategic initiative at Maintel and has now become central to what we do. We are committed to working with our people, partners, customers, and wider stakeholder community to build a positive and more sustainable future. We want to be seen as paving the way both within our own industry but also for our customers. There is a growing demand from the people we work with to be more sustainable and socially responsible, and we are showing them first-hand the best practices and processes. Appointing Joanne Ballard as our ESG Strategy and Compliance Director is just one of our most recent sustainability investments, watch this space for more."

In addition to ESG strategy, Joanne and her wider team will be responsible for Maintel's compliance programme, which includes managing more than 120 non-financial regulations and maintaining a range of nominated Accreditations and ISO Certifications, Maintel policies, procedures, and mandatory employee training. 

This new role is part of a wider ESG strategy including Maintel recently being accepted as committed to the Science Based Targets Initiative (SBTi) which demonstrates Maintel's ambitions around climate change and the journey towards a net-zero carbon future. Maintel joins the likes of TalkTalk, BT, Telenet Technology Services, and Vodafone Group in clearly stating its commitment to improving itself and the wider community impact on the environment.

Joanne added, "it's an exciting time at Maintel with the return to offices as COVID restrictions ease and the continuing development of our cloud and managed services provisions. I am extremely pleased to be appointed to this new and important role to lead ESG Strategy for Maintel. I look forward to driving a range of ESG strategies including Maintel committing to Science Based Target initiative, linking our ESG activities to track positive impact with the UN global Sustainable Development Goals, creating employee and community support initiatives, and being measured on the progress that will drive positive change for all our stakeholders."

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