• M247 announces new Microsoft Teams cloud-based contact centre solution

        • M247 has announced the launch of Contact Centre for Microsoft Teams. The solution is brought to the market in partnership with technology vendor and long-standing Microsoft Gold partner, Geomant.

          The launch comes a year after the release of Microsoft Teams Direct Routing and is part of M247’s roadmap for delivering a complementary suite of voice services that are flexible, easy to consume and underpin customers’ digital ambitions. 

          Powered by Geomant, the technology integrates contact centre features with the Microsoft Teams user interface. Meaning organisations benefit from having their customer communications and collaboration stack on one platform, easily enabling the redefinition of customer engagement strategies and transformation of business operations. Integration between Microsoft Teams and the most popular CRM systems also enables users to benefit from a truly unified communications stack with the key customer insights needed to deliver exceptional service.

          Darren Hogan, M247’s Group Product Manager for Unified Communications said, “We're delighted to be bringing our contact centre capability to market through our partnership with Geomant. Alongside direct routing, cloud-based call recording and real-time insights and analytics, this latest addition to our 247Unified portfolio allows customers to transform their approach to customer success while fully maximising their investment in Microsoft Teams. Omnichannel contact centre is central to a successful customer success strategy, and we're confident that we have a compelling proposition backed by a set of transformation services that deliver on the promise of unified communications.”

          Ákos Vécsei, Geomant’s CEO said, “using the Teams infrastructure, we have added multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise and are delighted to be working in partnership with M247 to offer this functionality to their customers.”

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