Konica Minolta has won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe awarded by Keypoint Intelligence for the second time. 

With the award, Konica Minolta is honoured for its tools and offerings that improve serviceability and support for its customers. Keypoint Intelligence conducted an in-depth study to decide on this year’s champion. Putting a focus on various disciplines in this field, the evaluation included: company vision, in-field support, environment, tools and training provided to service technicians across direct and indirect channels. This year’s award also comprised the changing working environment due to the pandemic. Konica Minolta has received an honourable mention for adapting to the current situation: being able to support customers remotely and via online training, while maintaining the highest standards of quality differentiated the IT specialist from the competition.

André Ziemann, General Manager of Service & Support at Konica Minolta Business Solutions Europe said, “we are proud to receive the award by such a renowned institute. Being recognised repeatedly in this way shows us that we are pursuing the right approach: empowering our customers for self-help while maintaining our customer focus with remote counselling and online training – this has proven to be the right approach, especially in the challenging times during the Covid-19 pandemic.”

In today’s fast-evolving office environments, where working conditions can change quickly, IT complexity is also increasing. Providing the right service and support is therefore absolutely key for devices and solutions – and to foster customer relations. 

Deborah Hawkins, Director of Keypoint Intelligence’s Office Group added, “service and support provide the backbone of satisfied customers. Organisations understand how critical the MFP is to business processes, and they cannot risk downtime caused by poor support.”