• Jabra confirms plans for Call & Contact Centre Europe 2019

        • Jabra has announced it will be showcasing its call centric portfolio and offering a free benchmarking service and price-matching promise at the Call & Contact Centre Expo 2019 in London.

          Jabra is offering all UK and Ireland-based contact centre operators the chance to trial its headsets and software in situ and compare performance against their existing technology. The company is also promising to match the cost of its incumbent provider on comparable devices, giving contact centres the chance to optimise call quality and employee comfort while still saving money on their investment.

          Jabra is showcasing its portfolio of contact centre technologies at the show, including the company’s new Engage 50 corded digital headset. Launched late last year, the Engage 50 sets new standards for call quality. The result of in-depth research into the challenges faced by call centre workers and operators, the headset is specifically engineered for softphone environments with advanced features to combat noise and interruptions.

          Nigel Dunn, Managing Director EMEA North at Jabra said, “the contact centre industry is undergoing a revolution as chatbots and self-service start to replace humans for routine, procedural enquiries. Yet people are more important than ever before, because only they can deal effectively with complex, high-value interactions such as complaints. Our research has found that 90 per cent of organisations perceive customer satisfaction as a competitive differentiator, which is why call quality is so important for contact centres.

          “We go to extraordinary lengths to provide the best sound for our customers – for example, we spent more than 54,000 hours developing the Engage 50. We’re very confident that once they’ve taken our free benchmarking test, attendees will agree that life sounds better with Jabra.”

          Visitors to the show, which runs from 27th – 28th March at London ExCeL, can head over to stand 970 to experience Jabra’s range of contact centre technologies and book their benchmarking test. Other highlights include a hands-on experience of Jabra’s Engage series wireless headsets and the Jabra Biz 2300 and 2400 II Bluetooth corded headsets. 

          Jabra will also be running on-stand Jabra Xpress and Direct software demos, demonstrating how Contact Centre Managers and IT Directors can use this software to boost knowledge workers’ productivity, update and manage devices and use the integrated analytics to improve call quality

          For more information on Jabra at Call & Contact Centre Expo, visit: http://www.callandcontactcentreexpo.co.uk/exhibitors/jabra/

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