GoTo has announced a new native integration for its LogMeIn Rescue product with Intel Endpoint Management Assistant (EMA) for Intel vPro-based devices.
GoTo is the first to offer native integration with Intel, allowing customers to leverage the Intel EMA capabilities directly within Rescue. IT teams now have centralised remote support, management, and reporting for Intel vPro-based devices in Rescue.
The new integration enhances Rescue’s support for Intel vPro, which allows IT teams to access and support remote out-of-band devices that are not running on the company’s operating system.
Managing out-of-band devices typically requires IT to navigate multiple solutions, workflows, and varying levels of end-user involvement. Now however, agents can take advanced actions like connecting to the BIOS, troubleshooting OS and device driver corruption, updating system settings or firmware, and more, even if devices are powered off, all natively from the Rescue Technician Console.
Moreover, all support actions automatically funnel into Rescue’s reporting system, giving IT leaders a simple, centralised view of activities and results.
Olga Lagunova, Chief Technology Officer at GoTo said, “We worked closely with Intel to develop the new Intel vPro API following our initial Rescue integration earlier this year, and today we’re taking the next step in our collaboration. With Intel vPro natively paired with the enterprise remote support toolset of Rescue, which includes powerful remote control, system diagnostics, scripting, and more, we’ve made it fast and seamless to solve any problem from a single solution. Customers around the world already know and trust Rescue and Intel, and this is just the beginning. We’re excited to continue expanding our collaboration in the months and years ahead.”