• Entanet to support CityFibre’s full fibre vision

        • Entanet, a CityFibre company, has teamed up with cloud computing specialists Devoteam to celebrate the ‘go live’ of a customer service solution on the ServiceNow platform which will enhance CityFibre’s full fibre infrastructure roll-out, bringing ultrafast Gigabit-capable connectivity to up to five million UK homes and businesses by 2025.

          To ensure the customer service journey is as smooth as possible Entanet has worked with Devoteam to create a platform that enables its specialist teams to collate and respond to end-user customers from a single platform that utilises externally facing CASE Management and Customer Service aligned with internal IT Infrastructure Library (ITIL) best practice and processes.

          Mike Bywater, Head of Software Development and IT for Entanet said, “ServiceNow enables us to deliver amazing service to all CityFibre Group customers from a single, master source and gives us full visibility of where our service is working well as well as identifying where improvements are needed so we can implement changes quickly in order to meet stringent service level agreements.”

          Representatives from all three organisations who helped to roll out the platform, came together to mark the go-live by cutting a specially designed cake at Entanet’s Partnership House offices in Telford, on 16th May.
          Darrell Woods, Account Manager for Devoteam added, "ServiceNow is offering an always expanding capability to transform how a customer consumes state of the art services.  We have helped Entanet to grasp this opportunity 
          and seen how they have brought considerable innovation to the project to immediate and visible benefits to their customers."

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • VOW Interiors sees new developments

          VOW Interiors sees new developments

          Wednesday 21st Jul 2021
          VOW Wholesale has taken steps towards updating its Interiors service for the benefit of customers following the rebrand of the dealer-focused Interior solution ‘Unique service, expert support.’  Enhancements to product content and f...Read More...
          A first for Stationers’ Innovation Excellence Award winners

          A first for Stationers’ Innovation Excellence Award winners

          Friday 25th Jun 2021
          For the first time since its launch in 2014, the Stationers’ Innovation Excellence Awards ‘Innovator of the Year 2021’ winner is a campaign and not a product. ‘Turn on the Subtitles’ aimed to get the message across that ...Read More...
          Insights-X cancelled with relaunch planned for 2022

          Insights-X cancelled with relaunch planned for 2022

          Thursday 24th Jun 2021
          After much deliberation, the management at Insights-X has made the difficult decision to cancel the stationery expo this year due to the coronavirus pandemic.  Despite the initial positive outlook, the Bavarian State Government’s new guid...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue