ECI Software Solutions has announced a new version of Data Collection Agent (DCA) – a software application that collects critical meter, performance and supply-level data from multi-function print devices – for FMAudit users in Europe.
This new and improved capability will allow users to remotely monitor print environments, making it easier for dealers and their customers to maintain visibility into their operations.
Manually collecting metered device data is a strenuous task. On top of that, device dealers are in charge of billing, service scheduling and activity reporting for their clients. For enterprises that house large amounts of printing equipment, accomplishing all of these necessary tasks can be daunting. ECI’s FMAudit is a cloud-based application designed to simplify and streamline meter collection and billing, supplies and service delivery, enabling an exceptional customer experience.
FMAudit’s DCA application helps users monitor a multitude of devices at once – giving dealers the flexibility to proactively manage supplies and reduce service costs. Powered by print data accumulated from 25,000+ models, DCA collects critical meter, performance and supply-level information from multi-functional printing devices to power any managed print service and deliver accurate, reliable insights.
As a Zebra Technologies PartnerConnect registered reseller, ECI will also expand monitoring support for additional Zebra devices under their managed print contract.
Laryssa Alexander, President of the Field Service Division at ECI said, “We monitor over 15 million devices globally across all our Device Management solutions, supporting our position as the experts in managed print services. With this new version, we are taking the best-in-class from our suite of solutions and making them even better. This is the first step towards updating DCA for FMAudit and developing a new Device Management solution.”
While ECI rolls out the newest version of DCA, all Device Management platforms are still being supported.
