DMC Canotec has received the CompTIA Managed Print TrustmarkTM, an industry credential that signifies its adherence to best practices for technology service delivery and customer interaction.
The Trustmark was developed by CompTIA, the non-profit association for the information technology industry, in collaboration with industry experts and leaders, to identify businesses that have made a commitment to the highest levels of integrity and sustained quality service. The Trustmark is designed specifically for technology businesses offering on-premise print services via a managed services business model.
Nancy Hammervik, Senior Vice President, industry relations, CompTIA said, “earning this credential identifies DMC Canotec as a business that meets or exceeds the best business practices the IT industry has to offer.
Russell Cole, Head of Technology Services added, "our customers expect more than just a break fix service for the print fleet. We see it as vital that we maximise their return on investment, through the provision of smart real time reporting and time saving services such as automated toner ordering. We support this by industry leading account management and our proactive approach to continuous service improvement.
“We are therefore pleased to announce our achievement of the CompTIA Managed Print Trustmark. This supports our commitment to providing top quality managed print services using industry best practices and serves as a reference to the quality of the solutions we provide and the commitment we make to our customers.”
To earn the CompTIA Managed Print Trustmark, DMC Canotec was evaluated on the internal practices and procedures they use to run their business and the external activities and operations they engage in with customers and prospects.