The global IT industry heads into 2020 balancing its drive to produce new products and services, while addressing issues that are often by-products of innovation, according to the IT Industry Outlook 2020 report from CompTIA.
Moving past the hype surrounding emerging technologies and honing in on value-driven real business use cases; making cybersecurity a top of mind business consideration rather than a technology task; and melding artificial intelligence and automation into the workplace without eliminating the human element are just some of the challenges ahead for the industry identified in the CompTIA report. As IT executives and business owners take on these challenges, they’ll be vigilant about the 2020 elections and what the outcome will mean for future industry regulation.
CompTIA projects the global IT industry will grow at a rate of 3.7 per cent in 2020, with upside potential in the 5.4 per cent range and a downside floor of 1.9 per cent.
Seth Robinson, Senior Director, Industry Analysis, at CompTIA said, “this is a narrower forecast range than what we’ve seen in past years, suggesting industry executives are exercising a relatively high degree of caution in an unpredictable environment.”
10 trends to watch in 2020
1. Tech-washing fades in favour of real strategy
2. Workforce diversity grows in many ways
3. Tech topics are front and centre in US elections
4. Hype meets reality with emerging technology
5. Internet of Things continues to redefine IT architecture
6. Artificial Intelligence eats the world
7. Demand for integration leads to demand for automation
8. Cybersecurity becomes more operational
9. Deep fakes and 5G exacerbate the Data Management challenge
10. Tech industry regulation stirs fears
Seth added, “trends tend to unfold in a step-like manner. Some of the trends we’ve highlighted are in their early stages while others are approaching market-ready maturity. Similarly, any single trend will impact organisations at different times and in different ways.”
Companies involved in the selling of technology products and services can anticipate another year of change and complexity in 2020. Factors that have altered the selling and buying process over the last several years – competition from new market entrants, more options for customers to choose from – will remain in play.
Carolyn April, Senior Director, Industry Analysis, at CompTIA said, “the channel firms that manage to thrive will be the ones who invest in skills training, expand their market reach to new customers and verticals, partner with potential competitors, and embrace emerging tech. For many, this will mean getting out of their comfort zone.”
IT professionals head into the new year with optimistic feelings about their roles in the industry. Among IT pros in the United Kingdom, 75 per cent rate their outlook as good or very good.
The high demand for technology skills, which in turn leads to robust career options, is the top reason for optimism. There’s also a sense that the importance of technology to business objectives makes technology a more integral part of business operations, giving IT pros an opportunity to play a larger role in the direction of the organisation.
The complete IT Industry Outlook 2020 report is available at https://www.comptia.org/content/research/it-industry-trends-analysis.