CityFibre’s new process reduces need for wayleaves

Independent full fibre platform, CityFibre, has launched a new process aimed at reducing the need for wayleaves.

After listening to partner feedback, CityFibre created a new process called Permission to Work (PtW), which gains approval at the point of order instead of putting it into a wayleave process by default.

Since launching the process back in July, the average cycle time for CAT 3 and 4 orders, has been reduced by 60 per cent. Alongside civils, cabling and splicing are also required for CAT 3 and 4 orders. CAT 3 is estimated to be less than 75m, while CAT 4 is over 75m or requires a network upgrade.

Andrew Wilson Sales Director, Wholesale Channel at CityFibre said, “We’ve listened to feedback from partners and recognised that wayleaves are a key source of frustration. So, we’ve challenged these existing processes and worked proactively to develop a better way of doing things.”

“The new PtW process is game-changing. I really can’t stress enough how significant this is for our partners. By adopting this process, partners can reduce the time between an order being placed and an invoice being raised. We encourage every partner to adopt it and see the benefits first-hand.”

By using the PtW process, customers could avoid needing external solicitors and legal representatives to be involved, making the order journey much smoother and less costly.

The process is available for all on-net (CityFibre based) Ethernet orders. A ‘Permission to Work’ form is signed by the end-user placing the order. Ideally, this happens at the time of order, prior to provisioning, or at the point of survey.

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