Over the last two to three decades, cloud computing and software-as-a-service (SaaS) have increasingly gained momentum in their adoption. More IT departments, CIOs, CFOs, CEOs, and many other disciplines are now realising the business benefits of Cloud/SaaS over their traditional in-house client-server IT architectures.

The rationale for converged contact is difficult to dismiss as businesses strive to adopt new technologies as part of a larger digital transformation journey. Many pre-COVID business plans and strategies did not always consider the importance of converged contact and how this new generation of communication accelerates capabilities.

A survey of over 1,000 UK small businesses has revealed that rising fuel and energy costs are now believed to be one of the greatest threats to SME survival in 2022. The SME Insights Report, published by small business insurance provider Simply Business, also found that one-third (36%) stated tax and national insurance hikes are their greatest concern.

New research from Virgin Media O2 Business and Censuswide has highlighted the scale of the digital knowledge gap facing the UK’s private and public sectors, with 55 per cent of employees saying that their organisation is suffering from a skills shortage. 83 per cent of these professionals are worried about the impact this could have, adding to other challenges organisations and employees alike face amidst the cost-of-living crisis.