Industry Comment
Quocirca study tracks rise of employee-centric hybrid workplace
Quocirca has published the third edition of its Global Print 2025 study, analysing how print and digital convergence is shaping today’s workplace. ‘The Future of Work, 2025’ reveals that post-pandemic transformation is proceeding at pace and that the role and requirements of the modern workplace are undergoing fundamental changes.
Optimising customer experience and business interactions with telecoms
Irrespective of the sector a business works in, the need to stand out from the crowd is critical to gain and retain a competitive edge. No opportunity can be missed to make customers feel valued and unique, especially in crowded, commoditised sectors where options to differentiate one business from another may be more limited.
96% business leaders to deploy better security monitoring practices by 2025
New Relic, the observability company, has unveiled its 2022 Observability Forecast report, which highlights insights into the current state of observability and its growth potential. The research found technology professionals have bold plans to ramp up observability capabilities to get ahead of issues that could impact customer experience and application security.
Why cloud fax is better for secure data exchange than email
The constantly evolving email encryption landscape is a tell-tale clue as to email’s vulnerability. Email service providers and encryption software makers must continually up their game because they know organisations use email to transmit their most sensitive content - a fact that makes it a valuable high-priority target for cybercriminals.
Cloud Computing, SaaS and the new normal for manufacturers
Over the last two to three decades, cloud computing and software-as-a-service (SaaS) have increasingly gained momentum in their adoption. More IT departments, CIOs, CFOs, CEOs, and many other disciplines are now realising the business benefits of Cloud/SaaS over their traditional in-house client-server IT architectures.
Why converged contact is the future of business
The rationale for converged contact is difficult to dismiss as businesses strive to adopt new technologies as part of a larger digital transformation journey. Many pre-COVID business plans and strategies did not always consider the importance of converged contact and how this new generation of communication accelerates capabilities.
Rising costs putting over half UK SMEs at risk of collapse
A survey of over 1,000 UK small businesses has revealed that rising fuel and energy costs are now believed to be one of the greatest threats to SME survival in 2022. The SME Insights Report, published by small business insurance provider Simply Business, also found that one-third (36%) stated tax and national insurance hikes are their greatest concern.
55% UK organisations facing skills shortages
New research from Virgin Media O2 Business and Censuswide has highlighted the scale of the digital knowledge gap facing the UK’s private and public sectors, with 55 per cent of employees saying that their organisation is suffering from a skills shortage. 83 per cent of these professionals are worried about the impact this could have, adding to other challenges organisations and employees alike face amidst the cost-of-living crisis.

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