Konica Minolta has identified five key trends for 2023 that will influence and define the digital workplace. Both workplaces and working practices have been transformed because of the pandemic, however, now with a cost-of-living-crisis, high inflation, a climate emergency, and the ongoing ramifications of the war in Ukraine, UK businesses cannot afford to stay still.

Logpoint has released its predictions for 2023, foreseeing that CISOs will face daunting challenges amidst global economic uncertainty and comprehensive new cybersecurity legislation focusing more on businesses’ cybersecurity practices. According to Logpoint CTO Christian Have, cybersecurity now has the attention of the C-suite, but CISOs need to up their game.

Insolvency figures released this week for November 2022 by the Government’s Insolvency Service show that the number of registered company insolvencies in November 2022 was 2,029. This is 21 per cent higher than in the same month in the previous year (1,676 in November 2021), and 35 per cent higher than the number registered three years previously (pre-pandemic; 1,505 in November 2019).

In 2020-21, contact centres felt the pressure of customer demand and had to step up to the plate or lose customers through poor service. As a result, demand for advanced contact centre software deployments will remain far beyond the pandemic rush. This is creating opportunities for vendors, developers, and their partner ecosystem to innovate, add value and refine digital offerings to ensure organisations of all sizes can push their CX strategies to new heights.