As channel firms grow, many back-office systems that manage invoicing and payments can often struggle to operate efficiently and accurately. This is because many businesses are unknowingly using inefficient systems, however, these poor invoice and billing practices have a knock-on effect on profitability. Instead, Managed Service Providers (MSPs) and IT resellers can benefit from PSA (Professional Service Automation) tools to enable them to better plan, monitor and implement faster billing cycles for their customers and teams.

The Mobile Workforce Report 2021 from Avast has found that over a quarter of employees (27%) in UK SMBs admit to being laxer with IT security whilst working from home. A further 24 per cent has intentionally circumvented IT security guidance to get their job done. 

As 2021 draws to a close, Westcon-Comstor’s is sharing its predictions for which challenges, and trends will face the channel in 2022. The predictions span cybersecurity, the supply chain, subscription models and hybrid working.

After another tough year for all businesses, everyone deserves a break over the festive period. However, with a survey of 1,600 businesses from BT finding that a missed call loses a UK business on average a massive £1,2001, it’s clear that making sure you can enjoy the holidays without having to worry you're missing essential business calls is incredibly difficult.