Brother UK upgrades industrial labelling support

Brother UK has launched a new next-day maintenance service for its industrial thermal print range, helping to minimise the risk of device downtime for customers where labelling is critical to operations. 

The new Brother ONSITE service is available for Brother’s TJ range of industrial label printers and is additional to the vendor’s competitive three-year return-to-base warranty that’s provided as standard. It guarantees that an engineer will visit the customer’s site the next working day if requested before 3 pm to help bring devices back online. Cover is available five or seven days a week.

Brother ONSITE’s additional cover is targeted at users with essential labelling needs. That includes retail and logistics businesses that have 24/7 warehousing operations, which require a faster turnaround to fix any device faults than what’s currently provided under standard warranties.

The new service aims to bolster channel partners’ offerings to customers that require industrial labelling devices.

The TJ series is Brother’s first range of industrial label printers, delivering robust labels that can withstand extremes in moisture, durability, and chemical resistance. The eight models can operate in both direct thermal and thermal transfer modes and have print speeds of up to 14 inches per second. 

Ged Cairns, Head of Category, Auto-ID at Brother UK said, “labelling is a critical part of today’s logistics infrastructure.  If a label printer breaks down, it renders warehouse operators unable to produce workflow labels. These risks create a major backlog of orders with delayed dispatches and potentially result in costly customer returns.

“We’re proud of the TJ series as our heavy-duty, reliable industrial labelling solution. But Brother ONSITE now offers users the additional peace of mind that in the unlikely event that devices do break down, our engineers will bring printers back online the next day - keeping productivity high and minimising operational impact.

“Brother ONSITE is our latest in a line of initiatives to help partners take advantage of new market opportunities, including growth in the warehousing, fulfilment and e-commerce sectors.”

The launch of Brother ONSITE is part of the vendor’s specialist print solutions (SPS) growth plan, helping partners to tap into growth in the labelling category. Brother UK has established complementary partnerships with barcode software providers, such as Loftware, Teklynx and BarTender, and with barcode scanning device vendors such as Datalogic.

Brother UK also recently launched Managed Label Services (MLS) to cater for increasing demand for hardware-as-a-service options, helping firms to acquire tech as part of cost-effective plans.

Company Details


Shepley Street
M34 5JD

0161 330 6531

More News
13 hours ago
Konica Minolta included on Climate A-List 2021
Konica Minolta has been awarded a global leadership position on the Climate A List by CDP, an international not-for-profit organisation engaged in activities to realise a sustainable economy, for the sixth time.
15 hours ago
PaperCut Partner Summit to inspire the channel to grow in 2022
With 2022 set to be the year the economy rebuilds, and the channel community maximises emerging opportunities, PaperCut has unveiled a brand-new annual event, Partner Summit 2022, that outlines its initiatives and solutions designed to accelerate its partners’ path to success.
3 days ago
Dell Technologies announces availability of APEX data storage services in UK
Dell Technologies has expanded APEX Data Storage Services with new availability in the UK. The portfolio of scalable and elastic storage resources is deployable on-premises or in a secure Dell-managed Equinix International Business Exchange (IBX) data centre for use in the cloud.
3 days ago
Integrity360 partners with Varonis to enhance data protection
Integrity360 has become the first Irish pure-play cybersecurity partner for data protection provider Varonis.  
3 days ago
Kodak Alaris expands global alliance with ABBYY
Kodak Alaris has announced a global strategic alliance with digital intelligence company ABBYY. The agreement expands the longtime partnership to now include the integration of Kodak Alaris’ information capture solutions with ABBYY’s low-code/no-code, cloud-based intelligent document processing (IDP) platform, Vantage.
4 days ago
Vivitek appoints new Key Account Manager, North England and Scotland
Vivitek, a provider of visual presentation and collaboration solutions, has appointed Peter Miller as Key Account Manager, North England, and Scotland.
4 days ago
HP introduces devices for blended learning environments
HP Inc has introduced HP Fortis laptops, a new portfolio of PCs built to withstand the rigours of education environments.
4 days ago
McAfee Enterprise and FireEye launch new company
Symphony Technology Group (STG) has announced the launch of Trellix, a new business delivering extended detection and response (XDR) to organisations with a focus on accelerating technology innovation through machine learning and automation. 
5 days ago
Nemo Office Club Members increase contribution to Durrell
For 2022 Nemo Office Club has increased the contribution to Durrell Wildlife Conservation Trust from every box of Our Earth Copier from 15p to 20p, as well as introducing exclusive Our Earth branded Flipchart pads to the charity supporting range.
5 days ago
Multicloud is here to stay, but complexity and challenges remain
Nutanix, experts in hybrid multi-cloud computing, has announced the findings of its fourth global Enterprise Cloud Index (ECI) survey and research report, which measures enterprise progress with cloud adoption.

Login / Sign up