• AF International launches live chat facility

        • AF International has launched a brand-new live chat facility on its www.af-net.com website. Customer queries and comments are always welcome at AF, but throughout the period of the pandemic, in particular, the team have been flooded with questions including the most appropriate cleaning and sanitising materials and the availability of stock.  

          An analysis of the questions asked revealed a complete cross-section ranging from antibacterial efficacy, requests for marketing collateral and training material, technical queries focussing on Anti-Bac+ EN registration, solutions for rescuing smartphones suffering water damage and the most appropriate screen cleaner to use on a delicate screen. The type of queries revealed a clear trend towards making clean routine in conjunction with a strong focus on antibacterial solutions. The sheer volume and range of queries demonstrated a clear requirement for an instant live chat facility to be available throughout usual working hours, (8.30 am – 5.00 pm GMT/BST).   

          Paul Hardy, European Brand Director said, “AF is delighted to welcome visitors to our brand-new live chat facility featuring instant access to our customer sales, marketing and technical support teams. In the current climate, instant solutions are required, and our fully trained staff can offer an exceptionally high level of support to our site visitors.”    

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • a1sovereign transforms print production capabilities with Konica Minolta

          a1sovereign transforms print production capabilities with Konica Minolta

          Tuesday 20th Jul 2021
          Konica Minolta Business Solutions (UK) has announced a1sovereign as the first UK Partner Channel customer to take delivery of its latest AccurioPress C4080. Supplied by IBS Office Solutions, a1sovereign is using the press to transform its print produ...Read More...
          Fujitsu welcomes ET Works to its reseller network

          Fujitsu welcomes ET Works to its reseller network

          Thursday 8th Jul 2021
          Fujitsu has welcomed ET Works to its roster of nominated partners on the Server, Storage and Solutions National Agreement (SSSNA), the framework managed by the Southern Universities Purchasing Consortium (SUPC). Fujitsu has been an approved supplier...Read More...
          Sharp UK teams with Intuitive to provide Print Management Dashboards

          Sharp UK teams with Intuitive to provide Print Management Dashboards

          Wednesday 7th Jul 2021
          Sharp UK has partnered with data visualisation tools provider, Intuitive, to resell the Intuitive for PaperCut MF Dashboards. The pre-integrated BI solution enables users of print management platforms to gain detailed insights into their device usage...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue