8x8, Inc. has introduced a series of new capabilities to 8x8 X Series, one cloud-based technology platform for business communications and contact centre. The new capabilities for 8x8 X Series include advanced speech analytics, an enhanced integration framework, and real-time dashboards which help businesses of all sizes to accelerate growth by improving communication experiences between employees and customers.
8x8 X Series helps companies transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre, and one system of intelligence on one cloud-based technology platform. Success in business depends on the speed of responsiveness and execution, and with 8x8 X Series, businesses communicate faster and smarter to meet these demands for speed.
Dejan Deklich, Executive Vice President and Chief Product Officer at 8x8 said, "we launched 8x8 X Series in 2018 and it remains the industry's only cloud communications platform to offer voice, video, chat and contact centre through one application. Multi-vendor solutions can't match the ease of our one platform, and our customers confirm that X Series helps improve employee productivity across the organization while enabling IT to be more efficient via a single admin portal. Today's announcement reflects our commitment to continue to deliver a superior communications solution."
Key new capabilities and enhancements for 8x8 X Series include:
· Powering business ecosystems with communications: The latest integrations include Microsoft Dynamics 365, Bullhorn and Slack. Businesses are now able to accelerate responsiveness, enable company-wide engagement and provide data-driven insights which empower employees to deliver better customer experiences.
· Speech analytics for contact centres: The enhanced 8x8 Speech Analytics, powered by microservices and running on public cloud infrastructure, gathers information from recordings of customer interactions, enabling companies to use data to optimise customer experiences.
· Real-time dashboards for contact centres: Contact centre managers can now quickly and easily create their own customised real-time dashboards, share them with other users, and display as wallboards to provide visibility on important contact centre metrics.