88% UK businesses still relying on PSTN despite 2025 switch-off

A majority (88%) of UK businesses are still reliant on the public switched telephone network (PSTN) for essential services, such as analogue phone lines, broadband, alarm systems, and CCTV cameras.                                                                            

This is despite the imminent PSTN stop-sell (September 2023), which will see the sale of all new PSTN-related products halted immediately, followed by a full deactivation of the network by 31st December 2025.

The findings are from a new survey commissioned by cloud and connectivity provider M247, which explores the current state of PSTN usage among UK businesses.

The PSTN is a network of copper wires that has kept the UK connected since the 1800s. Its owner, Openreach, will be switching the network off in December 2025 due to increasing difficulties associated with maintaining the now-aged infrastructure, as well as evolving communication styles and habits. The switch-off will have a huge impact on UK businesses, preventing any further usage of analogue phone lines and older broadband connections, as well as services such as lift lines, EPOS systems, and CCTV cameras, which may come as a surprise to business owners unaware these services use PSTN lines.

PSTN stop-sell quickly approaching

M247 surveyed 500 UK-based IT decision-makers and found that awareness of the switch-off is high – 77 per cent of respondents are aware it is happening by 2025. However, a stop-sell is scheduled for September this year, which means businesses will be unable to place any new orders for PSTN services or make significant changes to existing services. Despite awareness of the PSTN stop-sell being equally high (76%) - the vast majority have yet to take any action. Just over a quarter (29%) of businesses list the PSTN switch-off as a top priority – trailing behind issues such as growing cybersecurity threats (50%) and investment in cloud migration (47%).

Of the businesses using the PSTN, a third (33%) have over 100 devices connected, with over half (51%) saying they would experience significant disruption if the network was switched off before they had migrated. 80 per cent of respondents believe migration from PSTN services would take up to six months to complete and 23 per cent believe the disruption caused by the switch-off would lead to a loss of business. This makes the fact that so many businesses are yet to make the switch ever more alarming.

Liz Hawke, Product Manager UC&C at M247 said, “the UK’s PSTN switch-off will mark a historic change for business communications and a major leap forward in the country’s adoption of digital technologies. However, despite widespread awareness of the fast-approaching switch-off, and the final stop-sell which is a matter of months away, an overwhelming majority of UK businesses have failed to act when it comes to migrating away from the network.

“It’s important for businesses to act sooner, rather than later, and adopt the right IP technology for their needs to avoid serious consequences and disruption in months to come. Having access to the latest connectivity and voice services has become increasingly important for businesses that want to remain competitive in today’s digital age. Hybrid work environments have meant that employees now require more secure and seamless ways of working, and customers today expect the highest level of customer service, delivered over multiple channels. Time is ticking for UK businesses and the bottom line is simple. Migrating away from PSTN is an important step in the digital transformation process for businesses, and those that don’t act soon risk being left behind.”

More News
4 hours ago
TD SYNNEX releases latest Direction of Technology Report
Findings of TD SYNNEX’s second-annual Direction of Technology Report have captured the explosion of interest in artificial intelligence (AI) across the technology business partner ecosystem and show how many technology resellers are growing despite rapidly changing demands and market uncertainty.
5 hours ago
Software businesses struggling to balance security budgets
UK software businesses have experienced on average 30 cyber incidents over the last twelve months, a 40 per cent annual increase, according to a new report.
6 hours ago
RAJA Group appoints new International Commercial Director
Packaging distributor and office supplies and equipment reseller, RAJA Group, has appointed Brian Hall as International Commercial Director for its office supplies business, known as RAJA Office. Brian has also joined the RAJA Group’s management team.
6 hours ago
Nureva introduces new camera zones feature
Nureva has announced new camera zones feature for its HDL410 audio conferencing system that integrates its sound location data with the INOGENI CAM230 multi-camera selector.
7 hours ago
Sharp reveals ¼ UK SMEs faced cyber breach in last 12 months
Against a challenging economic backdrop and well-publicised cyber-attacks, concerns about cyber threats amongst UK small and medium-sized businesses (SMEs) have risen significantly in the last year as they consider the impact on brand, reputation, and revenue.
9 hours ago
Dynamic Lifecycle Innovations announces partnership with TD SYNNEX
Dynamic Lifecycle Innovations will announce its vendor partnership with TD SYNNEX this week at the company’s Vendor Summit and Inspire 2023 conference.
1 day ago
SentinelOne named as a Gartner Peer Insights Customers’ Choice
SentinelOne, experts in autonomous cybersecurity, is among the highest-rated vendors in the Gartner Peer Insights Customers’ Choice for Endpoint Protection Platforms report.
1 day ago
TD SYNNEX launches Migrate2Azure for SMB partners
TD SYNNEX has announced the launch of its Migrate2Azure service to help smaller Microsoft CSPs get their cloud business moving ahead of the end-of-support (EoS) date on Windows Server 2012 and Windows Server 2012 R2, of 10th October 2023.
1 day ago
TelcoSwitch launches CallSwitch One communications platform
TelcoSwitch, a software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform.
1 day ago
Ben Fogle named guest speaker at Integra National Conference
Integra Business Solutions has announced that broadcaster and adventurer, Ben Fogle, will be joining delegates at the ‘Elevate Your Business’ National Conference which takes place on 6th March 2024 at The Hilton, St Georges, Burton Upon Trent.

Login / Sign up