Polycom, a part of Plantronics, Inc. has released a new study, conducted by Forrester Consulting, that has found that video conferencing is growing in usage, in the number of solutions, and in overall complexity for end users and IT alike. These findings showcase the need for consistent, simple experiences to speed the start of meetings and simplify IT’s job managing the estate.
Key findings of this new global Forrester Study of IT decision makers and professionals include:
- 74% say video conference calls have increased over the past two years
- 84% reported using two or more cloud-based video conference solutions
- 78% reported having two or more video conference endpoints in their conference rooms
- 96% already face challenges managing their video conferencing solutions
Tarun Loomba, Executive Vice President, Product and Solutions Management at Plantronics said, “customers are relying on video conferencing to make employees more interactive, collaborative, and efficient—the technology and services they use need to streamline, not complicate, the experience, but this can only happen if video conferencing is a simple, easy, and consistent experience. Polycom Trio is the simplest way to connect, communicate and be productive using video conferencing, with flexibility for IT professionals and great video conference experiences for their employees.”
According to the study, IT professionals are facing increased costs and challenges of managing multiple cloud-based video conferencing systems. Those challenges include difficulty in connecting from conference rooms to calls, delayed video calls, poor call quality, and inconsistent user experiences. To combat productivity challenges specifically, 77 per cent of IT pros want a consistent user interface and experience across video conference systems.
Flexibility for IT pros was another key finding. With 68 per cent of companies seeing increases in the number of video conferencing applications being used in their infrastructure, 67 per cent want increased flexibility from all the solutions for employees and partners. The flexibility is critical to productivity, as the pace of innovation in the collaboration space is at an all-time high with new competitors, solutions, and features coming to market at a rapid pace.
Known for HD voice quality, powerful video and content performance, the Polycom Trio is suitable for every size meeting space and features high-end video capabilities needed by large meeting rooms, such as facial tracking, dual monitor support, superior audio coverage, and easy content sharing.
To access the entire Forrester study, click here.