More than half (51%) of the respondents to Kaseya’s 2022 MSP Benchmark Survey, which polled more than 1,200 MSPs across the globe said COVID-19 enabled them to increase their ability to expand services within their client base, while 62 per cent said it led to an increase in their overall monthly recurring revenue (MRR).

As digital transformation remains top of the agenda for many businesses, research conducted for the low-code application development platform, Toca, reveals the extent of the challenges faced by IT teams in delivering these projects.

BT Wholesale has published new research from the UK Channel, with 73 per cent of respondents reporting that they are experiencing a shortage of in-house marketing and finance skills. This is fuelling challenges around maximising brand awareness, an issue suffered by 89 per cent of CPs.

Quocirca has published the third edition of its Global Print 2025 study, analysing how print and digital convergence is shaping today’s workplace. ‘The Future of Work, 2025’ reveals that post-pandemic transformation is proceeding at pace and that the role and requirements of the modern workplace are undergoing fundamental changes.

Irrespective of the sector a business works in, the need to stand out from the crowd is critical to gain and retain a competitive edge. No opportunity can be missed to make customers feel valued and unique, especially in crowded, commoditised sectors where options to differentiate one business from another may be more limited.

New Relic, the observability company, has unveiled its 2022 Observability Forecast report, which highlights insights into the current state of observability and its growth potential. The research found technology professionals have bold plans to ramp up observability capabilities to get ahead of issues that could impact customer experience and application security.