• Understaffing causes stress, but managers can help

        • Leaders and managers whose teams are under resourced could help prevent staff burnout by behaving better, a new study has found.

          Researchers at the University of Salford in the UK and the University of Waterloo, Canada, have just published a paper in the Journal of Occupational Health Psychology, which examined the impact of understaffing on a group of workers.

          The paper found that teams who were understaffed but had a manager who took that into account, suffered from less burnout than teams which were understaffed but whose manager showed less consideration.

          Professor Kirk Chang, an expert in human resources of the University of Salford Business School said, “there is evidence that understaffing is becoming more of a problem all the time but it hasn’t been studied to a great degree before now, particularly the impact understaffing has on groups of workers. We do know that understaffing causes great stress, burnout and health problems for workers if their workplace is understaffed.So we thought we would take a closer look.”

          The team asked nearly 800 employees, and their bosses, from 96 work groups employed by four technology organisations, about their experiences and feelings. They split the understaffing problem into two categories, one where there are not enough people and the other where there is not enough expertise to get a job done. Both can cause stress in the workplace.

          Nearly 80 per cent of the surveyed work groups claimed they felt stressed by understaffing levels and that felt this was impacting on their work performance.

          Professor Chang added, “there are some very important lessons to be learned from our study. We found that when there was an issue with managers and the way they reacted when faced with understaffing. They would react in a more emotional, empathetic way when their teams lacked technical expertise.

          “But when they simply lacked the numbers of staff to get a job done they reacted differently, with less empathy, and this resulted in more stressful situations for their employees, potentially leading to lower productivity and other issues associated with a stressful work environment such as increased burnout.

          “Ultimately, the company will suffer in the long run, as staff go on sick or leave the company, potentially making understaffing even worse.

          “Although understaffing causes stress and recently has become a norm in the workplace, managers can still help. Our findings suggest managers should show more empathy in all situation were their teams are not appropriately resourced."

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Taking high tech steps to reduce the cost of staff turnover

          Taking high tech steps to reduce the cost of staff turnover

          Friday 9th Nov 2018
          Staff turnover has a serious impact on a company, costing time, resources and money, according to recent reports collected by Instant Offices. In fact, one report by Oxford Economics has revealed that it costs more than £30,000 o...Read More...
          Amazon online retailer of choice for 62% business owners

          Amazon online retailer of choice for 62% business owners

          Tuesday 6th Nov 2018
          Almost two thirds of business owners would be more inclined to buy products for their company from a multinational retailer, such as Amazon, over an independent online store. This was one of the key findings from a survey of 1,000 business decision ...Read More...
          Automation will save the channel partner

          Automation will save the channel partner

          Monday 29th Oct 2018
          New research has emerged that reveals how the traditional partner programme is no longer held with the same regard by the channel partners. Here, Peter Olive, CEO, Vortex 6 discusses the key reasons behind the findings. The survey by Canal...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue