Toshiba has announced two new support services for customers across Europe, enhancing the service proposition available to its channel partners. Toshiba Business Support Portal and Platinum Support Service, designed for corporate customers, are further examples of Toshiba’s commitment to the mid-size and corporate markets, following the company’s ‘Make IT Work’ campaign.
Toshiba Business Support Portal is an online ‘personal assistant’ service which enables companies to track and manage their fleet of Toshiba products, from having clear visibility of warranty status to the ability to download the latest drivers and software updates to devices. The Platinum Support Service extends Toshiba’s warranty to include a range of additional benefits, including on-site, next business day repairs, and a Hard Drive Retention Service.
Sonja Braun, Head of Services EMEA, B2B PC, Toshiba Europe GmbH said, “we’re extremely proud of the reliability of our products, but understand that customer care is an integral part of this. The launch of our two new, corporate-focused services demonstrates our commitment to ensuring Toshiba’s support continues to meet the needs of customers in this evolving landscape.
“Toshiba Business Support Portal is a comprehensive and easy-to-use tool which will save customers time and resources when managing their IT estate, while the Platinum Support Service takes our warranty offering to the next level with first-class support, including a next business day repair service, to ensure any disruptions are managed in the quickest and most efficient manner for the customer.”
Platinum Support Service is available across 19 European countries, with the possibility of roll-out in further EMEA countries available upon request. Platinum Support Service is valid on devices within Toshiba’s Satellite Pro, Tecra and Portégé ranges, as well as on selected Toshiba business tablets. The Toshiba Business Support Portal is available across EMEA.