TalkTalk Business has announced the launch of its Homeworker Whitepaper, which investigates the impact on the nation’s ability to adapt to the mass shift to hybrid working and how to maintain staff well-being.
TalkTalk Business commissioned independent consultancy Quadrangle, who consulted with 35 TalkTalk Business Wholesale Partners and interviewed 739 business decision-makers and 2,530 employees. The whitepaper looks at how ways of working have changed over the past year. It examines the benefits of hybrid working and the challenges that employers and their people have faced in adapting to this new reality. Finally, it explores the opportunities that exist to help optimise homeworking productivity and performance.
The report shows that the benefits of investing in business-grade home broadband are very clear to customers. Seven in ten of those surveyed mentioned better upload speeds (75%), greater productivity (72%), and business-grade support (71%) as key plusses. Enhanced video calling is also a highly appealing benefit (68% agreed).
Partners are also increasingly aware of the key benefits for their clients.
- Just under half (46%) thought year-round premium support or ‘dedicated direct business-grade support’ would appeal to clients, especially with set-up, configuration and reduce the number of service calls in the long run.
- Better productivity was a key selling point for 43%.
- 54% thought enhanced video calling would be an attractive selling point.
- 49% cited better upload speeds.
Business leaders are starting to take a step back and consider how they can create a sustainable and long-term way of working that boosts efficiency and productivity, enables growth and maintains staff well-being.
Richard Thompson, Managing Director, Wholesale at TalkTalk Business said, “as UK business and their employees embrace the ‘new-normal’ of hybrid working, our mission to deliver full-fibre has never felt more urgent. Our Partners are in a great position to shape and leverage this homeworking opportunity and help their customers with connectivity and staff well-being, and we’re excited to be able to help support this.”
TalkTalk Business recently put together a Homeworker Package to enable its partners to offer business-grade connectivity to employees working from home. The company has extended this package by providing partners with its own white-label whitepaper, well-being resources such as employee guidance and checklist, and more resources to help Partners and their employees work from home; whether it be with connectivity or staff well-being.