The Ricoh Customer Service Certification was developed to recognise Ricoh Partners who provide outstanding levels of customer service and technical support to customers.
The Ricoh Customer Service Certification was developed to recognise Ricoh Partners who provide outstanding levels of customer service and technical support to customers. As part of the accreditation process, Reflex went through a strict audit and vetting process designed to ensure that its customer service infrastructure was appropriately resourced and operates to the highest standards.
Reflex secured the highest level of accreditation Gold Level Certification - which is only awarded to dealerships that operate to even more advanced levels of customer service.
This accolade provides Reflex customers with independent assurance that the company has superior technical competence and effective service processes in place to install, support and maintain all of the hardware and software solutions it provides as part of its client-centric approach to Total Document Control.
As part of the process, Reflex had to demonstrate its efficiency and effectiveness through its implementation of key processes such as electronic call logging and handling systems to ensure superior customer service, a clear and fully documented call escalation process to ensure a timely resolution to potential problems, use of genuine spare parts to guarantee reliability and output quality, high engineer to machine ratio within its core service geography to ensure fast response times, as well as proven capabilities to install and support the core Ricoh software offering.
"Managing Director Derrick Murphy said: "We are dedicated to working side by side with our technology partners and to delivering unparalleled levels of customer service. This accreditation differentiates us as a leading supplier of innovative solutions that deliver time, cost and efficiency benefits to customers and is an endorsement of our commitment to putting the customer first, both pre and post sales."
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