Prima has announced that as of today (23rd April), the company has a new telephone number that will completely replace the old number.
Prima have implemented Microsoft Phone System for Office 365, using Skype for Business, which has replaced the former on-premises telephone system.
The new main telephone number is 0151 433 0475 and due to the continuous uptake of Prima in Ireland, there is now a dedicated Irish number on 01 566 2041.
Callers will now be guided through a simple menu to connect to the relevant department.
Steven Dennis, Prima's Director of Customer Services, said, "we are very excited about the possibilities with the new VOIP system. We are always striving to deliver a better and more professional service to our customers and we are confident that this new infrastructure will allow us to further improve our customer response times and also focus on improving the quality of our service."
The switch is part of Prima's wider plans to connect Skype for Business with Prima Software to make available an integrated telephone solution that will be available for all Prima customers.