Panasonic has announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction.
Netcall’s Liberty Converse solution is an omnichannel contact centre solution incorporating all of the communication channels that a customer can use to engage a business-like voice, SMS and email. Built with the customer in mind, this solution overcomes the challenges businesses face when trying to integrate all channels. Converse removes roadblocks caused by broken processes and IT bottlenecks, improving service speeds and allowing agents to perform to their potential.
The Liberty Platform has helped over 600 organisations in financial services, insurance, local government and healthcare to make life easier for the people they serve.
Craig Rimmer, UK Sales Manager for Panasonic Communication Solutions said, “this powerful combination of Netcall and Panasonic integrated technologies allows organisations to enhance their customers’ experience, by means of contact centre and conversational messaging solutions. It further underlines Panasonic’s commitment to ensure our customers have access to the very best communication solutions on the market and can deploy them quickly and with confidence.”
Mark Holmes, Chief Sales Officer at Netcall added, “joined-up customer experience starts with a joined-up tech stack. We’re delighted that Panasonic’s SIP communication solutions are now integrated with our Liberty Converse contact centre solution. Being vendor-agnostic, it’s important for us to ensure our solutions connect with our customers' current infrastructure.”