• Managed Services trends revealed in SolarWinds report

        • SolarWinds, a provider of  IT management software, has released the findings of its 2019 Trends in Managed Services report, showing the health of managed services and the forces shaping the market across North America and Europe.

          SolarWinds MSP partnered with The 2112 Group to create the annual report from findings based on data from its benchmarking tool, MSP Pulse. The reports show comparisons on revenue, profit, service selection, sales capacity, customer engagement, and growth potential. 

          John Pagliuca, President of SolarWinds MSP said, “our research has revealed that 97 per cent of respondents offer some form of managed services—which is a clear demonstration of the managed services transformation remaking the technology channel. It’s safe to say the state of managed services is strong. This latest research also underscored the major growth opportunities we’re already looking to help our MSPs leverage including automation, security, and operations. With our customer success-focused initiatives like MSP Pulse, the MSP Institute, and Empower MSP, we’re supporting partners with much more than technology. We’re working to fuel the success of our MSPs in 2020 and beyond. The future looks bright for those who want to expand their comfort zone, and we’re here to help them do just that.”

          The results show that MSPs are comfortable with the security basics such as antivirus, backup, and firewalls:

          • In Europe, respondents were most comfortable offering and using antivirus (93%), data backup and recovery (82%), firewalls (82%), and antispam (80%) as solutions.

          However, MSPs have room for growth in some of the more advanced security solutions and offerings, as respondents were less confident in the more complex controls:

          • European respondents selected the top three solutions they were least comfortable with: biometrics, cloud access security brokers (CASBs), and digital rights management.
          • On the services end, European respondents were least comfortable with penetration testing (52%), auditing and compliance management (39%), and risk assessments (36%).
          • The results also showed MSPs are starting to increase the use of automation to handle day-to-day tasks such as patch management and backup but don’t feel comfortable with automating the advanced tasks.

          Automation saves European MSPs an average of 23 full-time employee hours per week. In Europe, respondents were least comfortable automating SQL query workflows (57%) but showed discomfort with automating identity and access management.

          In the 2018 report, MSPs were losing customers almost as fast as they gained them, but 2019 showed an improvement in customer retention. Two of the top three reasons for losing customers stemmed from the customer rather than the service provider:

          • In Europe, respondents pick up an average of three clients every two months while losing more than one on average in the same period.
          • Top causes of customer loss included the company either went out of business (16% in Europe) or were fired by the partner (16% in Europe).

          Another key finding showed core business operations are still amongst the biggest growth obstacles for MSPs including lack of resources/time, sales, and marketing:

          • European MSPs claimed their biggest obstacles toward growth were lack of resources/time (41%), sales (32%), and security threats (32%).

          The full reports are available here for North America and Europe

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • MPS market poised for growth as 79% businesses plan to increase spend

          MPS market poised for growth as 79% businesses plan to increase spend

          Thursday 12th Dec 2019
          The Managed Print Services market is set for growth in 2020, but businesses are becoming more demanding as they aim to power digital transformation, reduce cost and security risk and improve sustainability performance. Quocirca’s latest M...Read More...
          UK MSPs work harder than European Counterparts and are more efficient

          UK MSPs work harder than European Counterparts and are more efficient

          Friday 16th Sep 2016
          Atera Business Intelligence has announced new findings from performance data, showing that UK Managed Service Providers (MSPs) are working almost twice as hard as those in the rest of Europe as they deal with an average of 157 tickets per month compa...Read More...
          Annodata backs BIS survey on growth of business innovation

          Annodata backs BIS survey on growth of business innovation

          Tuesday 29th Mar 2016
          Managed Service Provider (MSP) Annodata has welcomed new research from the Department for Business Innovation & Skills (BIS), which points to a growing focus on innovation in the UK. For Annodata, the figures confirm that corporate Britain is wa...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue