• Konica Minolta partners with Orrlo to deliver new technical support option

        • Konica Minolta Business Solutions (UK) has announced a new partnership with independent print servicing provider Orrlo. The partnership will provide Konica Minolta’s print partners with a new option that delivers expert and accredited engineers, from a provider which is solely focused on delivering superior technical support.

          With the print industry adapting to a changing landscape following the COVID-19 restrictions, many resellers have had to downsize their service teams in line with reduced print volumes. In coming out of this they are looking for new ways to deliver their service obligations, whilst remaining flexible and cost-efficient. 

          Graham Orr, Co-founder of Orrlo with business partner Darren Logan said, “We are working with Konica Minolta to provide a new option for print resellers to revitalise their service delivery in these changing times. We felt that the timing was perfect to build an independent service offering, providing superior levels of service to partners and dealers within the industry and positioning Orrlo to become the default ’go to’ company for both independent consultancy and outsourced service.

          “We match the needs of resellers and end-users with the talents and professionalism of our highly experienced engineers. As our partner, Konica Minolta understands that the market needs a service option aside from the considerable investment of running it in-house or using the teams from potentially competing organisations. Orrlo provides the perfect middle-ground of service teams whose only agenda is to deliver the best support, that are trained and backed-up by Konica Minolta’s market-leading technology and assistance.”

          Neil Hamilton, UK Channel Development Manager at Konica Minolta Business Solutions (UK) added, “We are very excited to be partnering with Orrlo, which is in the perfect position to revolutionise the way the channel print industry sources its professional servicing and technical support. Many of our channel partners need to be able to grow or reduce their servicing operations to meet demand, but also need peace of mind that customers are being served by the right professionals. With Orrlo, resellers can rapidly expand this function to win new business and retain hard-won customers, all underpinned with a dependable SLA, whilst avoiding any fears over potential competition.”

          Orrlo’s flexible approach means its professional teams can take on the entire remit of support for a reseller or be used in conjunction with in-house operations to meet increased demand or cover holiday/illness absences. 

          Graham added, “We pride ourselves on delivering the best service support with passion, clear communications, and expert service delivery. We cover all of the UK, using the best local engineering professionals and matching them exactly to the needs of end-users and resellers alike. We provide a completely dependable, flexible, affordable, and adaptable resource that offers all the benefits of an in-house team. Across the country we have dealers providing outstanding levels of service, even throughout this pandemic. We can help maintain these levels as we come out of this and demands increase - all with the full backing of Konica Minolta’s excellence in the market.”

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