One of the key reasons for the continued productivity problem is that many new business technologies lack embedded analytics. To overcome this challenge, Jabra has opened up its SDK to external partners.
Partners can now build Jabra data into their UC platforms and so provide detailed, real-time insight into factors affecting call quality. The result is that both end-users and business management can make better-informed and faster decisions that will have a direct impact on knowledge workers’ effectiveness and productivity.
Jabra has today (18th March) announced that UC monitoring experts AudioCodes and Nectar have joined the programme, enabling them to incorporate data from Jabra headsets, enabling IT managers to easily overview and manage Jabra devices within their rapidly growing suites of UC monitoring systems.
As a result, IT Directors and other decision-makers can now analyse the performance of every Jabra headset and quickly identify the root cause of poor call quality, whether it’s due to Wi-Fi router, UC infrastructure, or the individual user’s headset settings.
Per Sundnaes, Senior Manager, Product Marketing at Jabra said, “monitoring and troubleshooting UC problems is one of the biggest sources of pain for IT departments and can take as long as 48 hours just to identify the real root cause of the problem. This adds significant cost, delays and frustration to already overworked IT departments. Meanwhile, poor call quality has a direct impact on knowledge worker productivity and customer satisfaction.
“By integrating advanced monitoring into the UC ecosystem, we are able to slash the time from hours and days to just a couple of minutes. Our partners’ research highlights how problems with UC management and diagnostics is one of the main barriers to adoption. With these monitoring capabilities in place, however, adoption is predicted to jump by 30 per cent, enabling more businesses to embrace significant productivity gains alongside new, more efficient ways of working.”
Jabra’s new Customer First approach will continue to expand and develop solutions for a range of industry segments, knowledge worker and contact centre applications. A key focus will be to expand the range of data flows into Jabra’s call-centric ecosystem, giving users and management instant and actionable insight into the quality of live customer calls – and their entire call operation – based on data from conversations and noise from the surrounding environment.