Jabra is launching a new franchise of wireless headsets, Jabra Engage, that aim to set new standards for call quality, security and the number of staff who can simultaneously use them.
Jabra Engage is a new class of DECT wireless professional headset that has been designed following extensive research into the challenges facing call-centric businesses. Jabra Engage has been designed to perform on call quality, customer satisfaction and employee productivity, while providing the highest level of security.
The new franchise is in response to the changing customer journey, where automation is replacing routine, transactional calls. As a result, human interaction is reserved for business-critical calls such as complex enquiries or complaints, which require the highest standards of call quality to ensure customer satisfaction and effective resolution.
As calls become longer in duration, organisations face a major problem with DECT channel availability, limiting the number of workers in any given space. Jabra Engage connects three times as many users in any given space – or 'density' – compared to competing technologies, without affecting the call experience in terms of sound quality and range.
With a range of up to 150 metres, Engage also brings freedom for employees to move about their work environment without affecting call quality. In addition, its noise-cancelling microphones and speakers provide clear audio, no matter how busy the working environment.
Jabra Engage is the product of more than 115,000 hours of development by Jabra engineers, in the course of which the company registered four new patents. The range comprises the Engage 65 and 75 to create a simpler, more competitive premium wireless DECT portfolio. With all-day battery life and quick charging option, calls can last as long as they need to. Each Engage headset also features an integrated busylight that acts as a 'do-not-disturb' sign, letting colleagues know that the user is on a call, thereby reducing interruptions.
René Svendsen-Tune, CEO at Jabra said, "with the Engage franchise, we have engineered the industry's best headset family – one that will have an invaluable impact on call quality, customer satisfaction, employee productivity and security. Engage brings benefits to anyone who uses the phone for their work: within almost every business there is a group of employees who spend a significant amount of time on call-based communications, from advisors to sales representatives. All these roles can now take advantage of Engage to make every conversation better at both ends of the line," concluded Svendsen-Tune.
Available now at selected business partners from £281.75 MSRP.