Ingram Micro (UK) has invested in a dedicated ‘New Business Team’, a more efficient system focused on managing new reseller’s requirements.
Resellers wanting to apply can now do so online with a new document upload function and online confirmation of terms and conditions. Waiting times for trading approval have also been addressed, with lead times now reduced from 1 week to 48 hours.
Brent McCarty, VP & Country Chief Executive for Ingram Micro UK & Ireland said, “the adoption of a new website is just the beginning of an extensive revision of processes for Ingram Micro. With a dedicated team supporting new business and individuals aligned to increasing efficiency through organisational change, we are committed to improving our service offering for our valued stakeholders.”
As part of a wider plan, Ingram Micro has already launched a brand new website, offering improvements for the customer including YouTube tutorials to educate customers on how to use the site.
The new website offers a simpler search system and better defined categories with users able to browse without a login to view the full range of products and services. For customers wanting to register, they will receive a communication allowing them the chance to submit a self-profile. This process permits the capture of data, such as sector and product preferences, which will ensure that businesses are only contacted with information which is relevant to them.
Ingram has also ensured that their finance team has systems in place to give the best credit options to customers. The Credit Builder Program is designed to aid and grow Ingram Micro customers and will allow them to steadily build their credit line over a 10-month period.