• How resellers can help customers deal with ransomware

        • Ransomware is one of the most prominent and prolific IT threats of recent years. Within hours of a device being affected, a company's whole IT infrastructure can become paralysed, grinding the business slowly to a halt. When hit by such an attack, IT professionals and users alike experience a range of different feelings, from panic to confusion to dread - and beyond.

          As a reseller, you will have to help deal with the fallout of such an attack efficiently and effectively, and it is important to not let these feelings, while understandable, get in the way. Bojan Dusevic, Senior Director, Product Management at Intermedia reviews the seven stages of ransomware grief that your customers will inevitably go through when falling victim to such an attack.

          Hit by ransomware? Here are the 7 stages of grief your customers will go through 

          1. Shock: Many people will be right in the middle of working on an important document or catching up on emails when ransomware strikes. In a surreal sequence of events, their screen will go blank and they'll be told: ‘your computer has been locked’. When all attempts at restarting the computer have failed, it will be time for them to come to terms with the shocking and unsettling truth: they've been attacked.
          2. Denial: The denial phase can often start way ahead of an actual attack. No one ever expects to be the target of a cyber crime. With billions of devices out there, many people believe that the odds of them falling victim to an attack are incredibly slim. All it often takes is for one device to become infected, so ignoring a threat like ransomware will not make the problem go away.
          3. Anger: Once your customers have come to terms with the new reality they now face, they are likely going to be angry for a while. They will, rightfully, be upset about the situation and you will have to be the voice of reason helping to ensure that their emotions aren't clouding their judgement. The focus should be on how to overcome, not succumb to, this situation.
          4. Bargaining: Victims of a ransomware attack often face a dilemma if they want to regain control over their devices: they either pay up and hopefully get their data back, or they cut their losses and start again from scratch. Instead of paying the ransom, advise your customers to invest in a solid strategy to bolster email security capabilities that detect and isolate harmful emails and phishing attempts. Additionally, make sure they pursue a long-term, holistic approach with employee training to help individuals identify and report malicious emails and links.
          5. Guilt: While it is essential to find out how a ransomware attack unfolded, it is important to stress to your customers not to assign blame internally. You should advise your customers to create an open dialogue between them and their employees, that empowers them to speak up, no matter the circumstances. This will help them stay informed about all potential threats and breaches, and establish you as a trusted advisor.
          6. Feeling Blue: When ransomware occurs, it is crucial to lead by example and take on a solution-oriented approach and a positive attitude. The sooner the situation is diffused, the sooner your customers and their employees can breathe a sigh of relief and feel at ease again.
          7. Acceptance: Your customers will need to accept that the threat of ransomware is out there and could come back at any time. They need to prepare for any future attacks as soon as possible to avoid losing valuable business hours to downtime or sensitive data being accessed by system intruders again.
        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Have you introduced these healthy hacks to your workplace for 2018?

          Have you introduced these healthy hacks to your workplace for 2018?

          Friday 19th Jan 2018
          As recent research finds that 78 per cent of office workers felt they spent too much time sitting down during the working day, and two thirds were worried that sitting at work was having a negative impact on their health, what can employees do to hel...Read More...
          Rising fuel prices add to operating cost surge for small firms

          Rising fuel prices add to operating cost surge for small firms

          Tuesday 9th Jan 2018
          In response to the announcement that the price per litre of petrol (£1.21) and diesel (£1.24) are at their highest since December 2014, Mike Cherry, Federation of Small Businesses National Chairman has released the following sta...Read More...
          News in Tweets Friday 5th January

          News in Tweets Friday 5th January

          Friday 5th Jan 2018
          Missed this week’s news on Twitter @Channelinfo? Here’s our top picks
 Tues 2nd Jan Sharp Europe‏ @Sharp_Europe  In two short weeks we welcome over 600 people from 40 countries to our European dealer conference in ...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue