• Document Solutions (Northern) deploys Purpose Software’s 2serv

        • Following a management buy-out in August 2017, Document Solutions (Northern) Ltd, provider of MPS and print management services, has installed 2serv, the service management application from Purpose Software.  

          2serv will enable the organisation to broaden its MPS offering by providing greater control of the toner management process. This future-proofed platform will also help drive further business growth and operational efficiencies as the company continues to expand.  

          Gerry Strain, a Director of Document Solutions (Northern) said, “2serv is enabling us to really take control of the new business with a powerful and flexible range of functionality that provides insight into how the whole business is performing to better inform decision-making processes at every level.  We were particularly impressed by Purpose Software’s friendly, knowledgeable and responsive approach during installation when their team helped us to transfer high volumes of historical customer data and provided all required training.”

          2serv allows Document Solutions (Northern) to automate and centralise business processes and provides instant access to real-time data. It also generates a wide range of detailed reports to enhance service delivery performance and profitability. The system includes 2roam which allows engineers to access valuable customer and machine data using their smartphones from any location. This mobile application also enables the service manager to pick up all newly logged calls as they come through and deal with them immediately without having to check in with the office.

          Gerry added, “we have found the system intuitive to use with only minimal training. It was also reassuring to know that Purpose Software has a detailed ongoing product development roadmap giving us the confidence that 2servwill deliver a long and sustained return on investment. We look forward to delving further into the endless possibilities that the software offers.”

          Document Solutions (Northern) has subsequently added Capture-IT which streamlines the meter reading process by feeding readings directly into 2serv to improve accuracy and speed up the production of invoices. The organisation has also added Purpose Software’s stock outsourcing module which enables 2serv to tightly integrate with supplier systems enabling toner orders to be automatically ordered with quick and efficient despatch direct to customers.

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Prima hires new Customer Orientation Manager

          Prima hires new Customer Orientation Manager

          Friday 9th Nov 2018
          Prima Software has strengthened the new customer onboarding process with the appointment of a new Customer Orientation Manager. Mike Smith has been appointed to the role with immediate effect. This new role compliments the existing onboarding proces...Read More...
          Compass Sales Solutions and Purpose Software announce partnership

          Compass Sales Solutions and Purpose Software announce partnership

          Tuesday 6th Nov 2018
          Compass Sales Solutions, American provider of sales automation software for resellers of office technology and managed print services (MPS), is expanding access to its full suite of products throughout&nbs...Read More...
          Prima adds electronic trading facility with Absolute Print Solutions

          Prima adds electronic trading facility with Absolute Print Solutions

          Thursday 4th Oct 2018
          Prima has welcomed Absolute Print Solutions Ltd to its growing list of supplier catalogues available to all Prima customers. Absolute Print Solutions offers an extensive range of printer cartridges. Its cartridges are manufactured to the highest spe...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue