• Document Solutions (Northern) deploys Purpose Software’s 2serv

        • Following a management buy-out in August 2017, Document Solutions (Northern) Ltd, provider of MPS and print management services, has installed 2serv, the service management application from Purpose Software.  

          2serv will enable the organisation to broaden its MPS offering by providing greater control of the toner management process. This future-proofed platform will also help drive further business growth and operational efficiencies as the company continues to expand.  

          Gerry Strain, a Director of Document Solutions (Northern) said, “2serv is enabling us to really take control of the new business with a powerful and flexible range of functionality that provides insight into how the whole business is performing to better inform decision-making processes at every level.  We were particularly impressed by Purpose Software’s friendly, knowledgeable and responsive approach during installation when their team helped us to transfer high volumes of historical customer data and provided all required training.”

          2serv allows Document Solutions (Northern) to automate and centralise business processes and provides instant access to real-time data. It also generates a wide range of detailed reports to enhance service delivery performance and profitability. The system includes 2roam which allows engineers to access valuable customer and machine data using their smartphones from any location. This mobile application also enables the service manager to pick up all newly logged calls as they come through and deal with them immediately without having to check in with the office.

          Gerry added, “we have found the system intuitive to use with only minimal training. It was also reassuring to know that Purpose Software has a detailed ongoing product development roadmap giving us the confidence that 2servwill deliver a long and sustained return on investment. We look forward to delving further into the endless possibilities that the software offers.”

          Document Solutions (Northern) has subsequently added Capture-IT which streamlines the meter reading process by feeding readings directly into 2serv to improve accuracy and speed up the production of invoices. The organisation has also added Purpose Software’s stock outsourcing module which enables 2serv to tightly integrate with supplier systems enabling toner orders to be automatically ordered with quick and efficient despatch direct to customers.

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Prima’s first UGM of 2019 to be held at Anfield

          Prima’s first UGM of 2019 to be held at Anfield

          Wednesday 10th Apr 2019
          Prima has announced the first user group meeting of 2019 will be held at Anfield, one of the world’s most famous football stadiums and home to Liverpool FC. Prima holds the user group meetings regularly across the UK & Ireland to stay conn...Read More...
          Veritas appoints new Chief Marketing Officer

          Veritas appoints new Chief Marketing Officer

          Wednesday 20th Mar 2019
          Veritas Technologies, experts in enterprise data protection and software-defined storage, has announced the appointment of Todd Forsythe as chief marketing officer. Todd is an accomplished marketing executive with over 25 years of experience. H...Read More...
          BCD catalogue now available from FusionPlus Data

          BCD catalogue now available from FusionPlus Data

          Friday 4th Jan 2019
          BCD has announced a new partnership with FusionPlus Data. Featuring the Expert range of cartridges and other consumables aimed at the mid-range market as well as a high-quality premium range, the BCD catalogue will be available to all resellers via ...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue