• Complete Business Solutions delivers with BigChange mobile management system

        • Complete Business Solutions has transformed its delivery operations with a 5-in-1 cloud-based management and mobile working system from BigChange. The Wakefield-headquartered company, which has 20 branches nationwide and operates a fleet of 150 vehicles, is equipping its drivers, installers and technical service engineers with mobile devices running a series of apps, called JobWatch, to completely replace paperwork.

          The first phase of implementation includes electronic proof of delivery (POD) with a sign-on-glass app that connects in real time to Complete Business Solutions’ accounts system. This integration means that customers now receive an immediate confirmation of delivery and allows invoices to be raised straight away.

          Using JobWatch, deliveries are planned and scheduled, with drivers receiving their delivery schedule on their smartphones. Vehicles are also equipped with BigChange satellite trackers giving customer services a live view of vehicle locations and expected delivery times; information that will soon be provided to customers through text or email ETA alerts.

          Chris Newman, Group Operations Director at Complete Business Solutions said, “BigChange really has made a big change to our business. We now have a seamless, paperless system all the way from order to invoice. By receiving electronic PODs we have immediate and accurate information and we’ve eliminated the subsequent data entry – something that was proving to be a huge burden as the business grew.”

          The company is also using JobWatch apps for vehicle checks by drivers, allowing instant electronic reporting for improved compliance management and in the case of defects, easier maintenance scheduling. Electronic worksheets have been developed for use by installers that will include time and location stamped photographs of installations, and also worksheets and test reports for mobile engineers servicing office equipment.

          Chris added,“the introduction of BigChange provides us an excellent and unrestricted IT platform so that we can continue to expand without being restrained by our IT and resources. The management information provided by BigChange is also proving to be a real asset and we have all sorts of useful data we didn’t have before.  It’s allowing us to analyse deliveries per van, driver performance, optimisation of routes and stock holding as well as helping us meet our ISO environmental targets.” 

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Midshire staff support charity Christmas tree collection

          Midshire staff support charity Christmas tree collection

          Wednesday 23rd Jan 2019
          Five of Midshire’s Stockport-based staff have helped to raise an estimated £24,000 for St Ann’s Hospice during JustHelping’s 2019 Christmas tree collection event. The total amount raised was £28,500 with around £4,...Read More...
          Midshire gains Microsoft Silver Cloud Productivity status

          Midshire gains Microsoft Silver Cloud Productivity status

          Friday 21st Dec 2018
          Midshire has added to its Microsoft competencies by achieving Silver Cloud Productivity status, confirming its position as a leading supplier of Microsoft products and services. Complementing its Silver Datacentre and Gold Small and Midmarket C...Read More...
          ASK Office Supplies acquires AB4

          ASK Office Supplies acquires AB4

          Thursday 20th Dec 2018
          ASK Office Supplies has announced its recent acquisition of AB4 Ltd of Leeds, representing the company’s third acquisition over a five-year period. Trading since 1992, AB4 Ltd is a family run business, offering expert advice and product ranges...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue