• Brother UK launches free remote diagnostics tool

        • Brother UK has launched free licenses for its remote diagnostics software to ensure reseller partners can provide maintenance support to their customers, without the need for engineer callouts.

          The Remote Panel tool, part of Brother’s Software Solutions Range, is designed to enable resellers to remotely diagnose, troubleshoot and solve any issues that arise with a customer’s printing device. Partners can access and navigate the device’s control panel as they would in person to resolve settings or identify parts for replacement.

          Brother UK has made the tool available for free to help minimise printer downtime for essential workspaces and those working from home while making sure reseller partners and customers can continue to comply with social distancing measures. 

          Andy Johnson, Brother UK Head of Product and Solutions Management said, “thousands of businesses are facing unprecedented disruption and have had to completely overhaul their ways of working. This is presenting resellers with new challenges in ensuring their customers have the IT infrastructure they need to continue delivering essential services and enable their employees to work at home productively. 

          “Problem-solving at distance is central to this and our Remote Panel tool will provide our partners with the ability to diagnose and solving technical issues for customers without the need to travel.”

          All data shared from devices through the Remote Panel is directed through Brother’s highly secure communication channel to ensure customer and reseller IT systems remain safe and secure.

          The Brother Software Solutions range is made up of seven products and services for its print and scan devices. The solutions are designed to ensure that businesses run as efficiently as possible and that they have all the print support that they need.

          For more information on the Remote Panel visit, www.brother.co.uk/business-solutions/remote-panel

        • Stay up to date - Click here and register for FREE Channel Info online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the Channel Info app

        • Related Articles

        • Fujitsu supports SELECT channel partners during COVID-19

          Fujitsu supports SELECT channel partners during COVID-19

          Thursday 21st May 2020
          Fujitsu has announced a range of targeted incentives and enhanced support for SELECT channel partners during the COVID-19 pandemic. Measures include cash flow solutions for end customers buying through the channel and relaxed rebate terms for SELECT ...Read More...
          Sharp partners with TeamViewer to deliver remote support

          Sharp partners with TeamViewer to deliver remote support

          Wednesday 20th May 2020
          Sharp Europe has partnered with remote access technology company, TeamViewer. The partnership will enable Sharp’s software partners to connect via TeamViewer to selected displays and support customers’ visual solutions need remotely. The...Read More...
          Fujitsu’s online tool streamlines system configuration for SELECT partners

          Fujitsu’s online tool streamlines system configuration for SELECT partners

          Monday 18th May 2020
          Fujitsu partners can now streamline and accelerate their detailed estimates and custom customer configurations with the rollout of a new online tool. Fujitsu WebArchitect is accessible from any internet-connected device and is designed to equip partn...Read More...
                • About Us

                  Channel Info is the leading source of business news and information for the office dealer and reseller market. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, supplements, website, digital editions, apps, newsletters and bespoke communications with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the team behind Channel Info has over 60 years experience collectively in the office products, furniture, equipment and technology markets Channel Info continues to develop and adapt in order to meet the changing information needs of its readers.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue