Site Logo

Brother UK launches free remote diagnostics tool

Brother UK has launched free licenses for its remote diagnostics software to ensure reseller partners can provide maintenance support to their customers, without the need for engineer callouts.

The Remote Panel tool, part of Brother's Software Solutions Range, is designed to enable resellers to remotely diagnose, troubleshoot and solve any issues that arise with a customer's printing device. Partners can access and navigate the device's control panel as they would in person to resolve settings or identify parts for replacement.

Brother UK has made the tool available for free to help minimise printer downtime for essential workspaces and those working from home while making sure reseller partners and customers can continue to comply with social distancing measures. 

Andy Johnson, Brother UK Head of Product and Solutions Management said, "thousands of businesses are facing unprecedented disruption and have had to completely overhaul their ways of working. This is presenting resellers with new challenges in ensuring their customers have the IT infrastructure they need to continue delivering essential services and enable their employees to work at home productively. 

"Problem-solving at distance is central to this and our Remote Panel tool will provide our partners with the ability to diagnose and solving technical issues for customers without the need to travel."

All data shared from devices through the Remote Panel is directed through Brother's highly secure communication channel to ensure customer and reseller IT systems remain safe and secure.

The Brother Software Solutions range is made up of seven products and services for its print and scan devices. The solutions are designed to ensure that businesses run as efficiently as possible and that they have all the print support that they need.

For more information on the Remote Panel visit, www.brother.co.uk/business-solutions/remote-panel

Company Details

BROTHER UK LTD

Shepley Street
Audenshaw
MANCHESTER
M34 5JD
UNITED KINGDOM

0161 330 6531

www.brother-uk.com

More News
1 month ago
How to build trust in the workplace
Business specialists at TelephoneSystems.Cloud have named five ways to build a trusting relationship among employees and senior staff members.
1 month ago
Telehouse powers up Transatel’s connected car services with partnership
Telehouse has partnered with global cellular connectivity solutions provider, Transatel (a subsidiary of NTT DATA) to strengthen the digital infrastructure for Transatel’s expanding connected car business.
1 month ago
New checklist to help small businesses avoid cyber-attacks
Compliance experts, Skillcast is warning small businesses of significant fines and risks that would be devastating if they don’t protect themselves from cyber-attacks.
1 month ago
Sophos expands with new Partner Care offering
Sophos, experts in innovating and delivering cybersecurity as a service, is expanding its commitment to the channel with the addition of Partner Care, a new offering in its partner program that features a team of Sophos experts who handle non-sales related questions and operational support.
1 month ago
SailPoint launches MSP programme for Identity Security Cloud
SailPoint Technologies, experts in unified identity security for enterprises, has launched a Managed Service Provider (MSP) offering that gives select partners the ability to deliver and manage SailPoint Identity Security Cloud for customers around the world.
1 month ago
Guardpack invest in market expansion with new appointment
Wet wipe and sachet manufacturer, Guardpack, has appointed James Tucker as General Manager. James will be responsible for leading market expansion and new R&D initiatives.
1 month ago
TD SYNNEX extends OpenMPS support to Epson Workforce A3 series
TD SYNNEX has integrated the Epson Workforce Enterprise series of A3 copiers and printers into its OpenMPS-managed print service.
1 month ago
Over 2/3 IT security decision-makers to increase cybersecurity budgets
Infosecurity Europe has announced findings from research into the cybersecurity budgets of organisations, with 69 per cent of surveyed IT decision-makers citing that they have seen, or will see, their cybersecurity budgets increase between 10-100 per cent in 2024.
1 month ago
Evolve IP welcomes new reseller partner
Unified communications service provider, Evolve IP, has added a new name to its reseller recruitment drive.
1 month ago
Vectra AI and Gigamon announce new OEM partnership
Vectra AI, experts in hybrid attack detection, investigation, and response, and Gigamon, a deep observability company, have announced a new OEM partnership to deliver intelligent extended detection and response (XDR) across hybrid cloud environments.

Login / Sign up

xxx