Altodigital in £1.2m IT investment
Digital print and document solutions specialist, Altodigital, has undergone a £1.2m IT systems upgrade, a move that will further strengthen its already outstanding customer service, as well as help it to grow its Managed Services expertise.
The investment marks a period of sustained business growth for Altodigital that has seen it make significant in-roads into the public sector and high-end enterprise markets, as well as expand a number of its regional sites. Now, Altodigital has completely overhauled its IT infrastructure, including upgrading email systems across its eight offices, and future-proofing its systems by establishing a managed cloud solution across the group.
Following a number of high profile acquisitions in the last year, it has also consolidated its servers into one central unit, allowing for seamless integration of network and systems for future acquisitions or mergers.
The company has also invested heavily in powerful new CRM technology and already in a state-of-the-art Service Management System. This will help improve Altodigital's already impressive customer service record, the company having recently been presented with a coveted Gold Award for the Ricoh Customer Service Certification, in recognition of its excellent standards and delivery in this area.
Martin Chamberlain, Group Operations Director at Altodigital, says: "This is a major investment for us, and the assessment process has taken more than nine months to ensure the right solutions were selected. The implementation of these technologies are a key element to the development of our managed services proposition, as well as being able to ensure our customer service continues to excel. It's an exciting period of growth for Altodigital, and this investment is testament to the level of our expertise within the business and our strong position in the market."
Altodigital is one of the largest, independent suppliers of digital print and document solutions in the UK. Today the company employs over 400 staff across eight strategically placed regional centres, with several further acquisitions being discussed. Its hardware partners include Kyocera, HP, Ricoh, Lexmark, Sharp and Canon, enabling it to offer a 'best of breed' policy for its clients.