8x8, Inc., global provider of cloud communications and customer engagement solutions, has announced that its unified cloud communications, collaboration and contact centre solution will now be available through ScanSource, a global provider of technology products and solutions, in the UK.
With 8x8's team supporting ScanSource and its partners, resellers will be able to move into new cloud communications markets without a costly investment. 8x8 owns and develops its core cloud communications technology and infrastructure, which aims to strengthen the unified communications and collaboration (UCC) category within the ScanSource portfolio. As the largest Polycom distributor in EMEA, ScanSource enables channel partners to source a range of hardware solutions that maintain complete and ongoing compatibility with the 8x8 platform.
Sharon Maslyn, Vice President of EMEA Sales at 8x8, Inc said, "as we enter the third wave of enterprise communications, more and more companies are turning to an integrated customer engagement and communications solution. Our technology enables resellers with a holistic platform to help companies improve their communications, collaboration and customer service across the board and maximise revenue opportunities. ScanSource is the perfect partner to be able to bring this capability to many more companies across the globe."
The 8x8 agency model will enable ScanSource to extend options to its channel partners, who may not have the capabilities to process periodic billing to their customers, as 8x8 handles all bills direct to the consumer, paying a regular commission to the channel partner. This model enables partners to grow a successful cloud communications business, while providing companies with the best possible technology solutions to solve their business challenges.
Phil Boyd, Vice President of Merchandising, ScanSource Imago added, "our dedicated pre- and post-sales technical resources will enable partners to successfully position 8x8's leading cloud communication, collaboration and contact centre solution, as well as deliver a range of deployment and training services, enabling the channel to enhance customer service and maximise up-front revenues as well as residual commission."