• 89% European MSPs’ SMB customers fall victim to ransomware

        • Datto, Inc., a provider of total data protection solutions for businesses, has released its European ‘State of the channel Ransomware Report’. With responses gathered from Datto’s channel partner community of 150 Managed Service Providers (MSPs) serving more than one million small-and medium-sized businesses (SMBs) across Europe, the report reveals the current levels of understanding around ransomware and the frequency of attacks.

          The key findings include:

          • 89% of MSPs reported that their SMB clients have fallen victim to ransomware in the past two years, with 22% revealing that some had been targeted multiple times in a single day
          • 78% reported that their clients experienced business-threatening downtime due to ransomware
          • 11% of MSPs reported that a ransomware virus remained on a SMB’s system after the first attack and struck again at a later time
          • Attacks against cloud tools are becoming more frequent with 44% of attacks impacting Software-as-a-Service (SaaS) applications. Dropbox, Office 365 and G Suite are the most commonly affected
          • 94% of reported attacks happened despite anti-virus software being present
          • 54% of MSPs reported that SMB clients without a reliable backup and disaster recovery solution (BDR) couldn’t make a full recovery after an attack, 93% revealed that those that had one in place were able to
          • Nearly all (99%) of the respondents believe that the frequency of attacks will increase over the next two years.

          Mark Banfield, SVP at Datto said, “as the sophistication of ransomware variants continues to increase and they bypass traditional prevention measures, SMBs with limited in-house expertise and cybersecurity tools are struggling. The lack of understanding and capabilities are causing more to fall victim and here lies an opportunity for the channel. MSPs can become trusted partners, providing the ongoing tools, expertise and support required to mitigate ransomware and its impacts.    

          “MSPs must educate SMBs around ransomware defence. It requires a multi-layered strategy that includes cybersecurity training, multiple preventative and monitoring solutions, as well as a reliable BDR. New ransomware strains will inevitably get through to networks, so business continuity can only be assured when companies can spin up systems from a healthy point before an attack took hold.

          “When supported by a MSP’s expertise and assurance around technology, SMBs can more effectively mitigate ransomware and the crippling downtime it can cause.”

          The full report can be viewed here.

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